How to Contact Instagram Support: A-Step-by-Step-Guide
-Nia Lenon
Getting in touch with the Instagram Help Center is not an easy task. When Instagram was an individual app, it was much easier to get help from the Instagram support team.
As one of the most popular social media platforms worldwide, Instagram provides a plethora of features and functionalities for its users. It is also popular for photos and video sharing, but some profiles are kept private; it is possible to view any private posts withimglookup.
When you need to report a problem on Instagram, specifically when it’s about something that can put your profile at risk, your best bet is to contact Instagram instantly.
There are three main ways to contact Instagram support, and it’s through the Instagram app, Instagram support email, and by using a phone number.
In this article, I’ll get into each of them, so whatever occurs, and whatever your preference is, you will be able to contact the Instagram support team efficiently.
When To Contact Instagram Support?
Depending on what your issue is, the chances of Instagram reacting and doing something about it are going to vary.
These are the issues that they take as main priorities and that are the most likely to be dealt with:
Conflicts between users escalate.
Issues with creating a business account.
Problems with ad payments.
Verification.
Recovery of a lost account.
Different bugs related to both desktop and mobile versions.
Not getting notifications.
Account hacking.
Both permanent and temporary blocks on your account.
Community guidelines violations.
Overall, the main issues that they react to are the ones related to someone violating community guidelines, so if you have an issue of that kind, the chances of them responding are very high.
Some issues that may arise with reaching support is that they might answer with something along the lines of “Unavailable on your device,” and if that happens to be the case with you, they will then have to help you find an alternative solution.
How Do You Contact Instagram Support: A-Step-by-Step-Guide?
1. Instagram Support Team in the App
The first and probably best option to contact Instagram support is through the app. Make sure to update the Instagram app beforehand.
Here are the steps that you need to take in order to get there:
Step 1: Open your profile page.
Step 2: Tap the three horizontal lines in the top right corner.
When you open that menu, click on Settings, so the gear wheel button.
Step 3: Tap on the Help option.
Find the Report a problem section.
In there, there will be a Report a problem option, and that’s where you should go.
Now, you will get to a page where you will be able to briefly describe what your problem is, as well as take screenshots or attach some from your gallery.
Once that’s done, just tap Submit, which is on the top right corner of your screen.
That’s it!
Now your complaint has been sent, Instagram will be answering you briefly.
2. Get Instagram Support Via Website
On your device, you can follow most of the same procedures as above by logging into your Instagram account, but the quickest method to get to the help center is simply entering help.instagram.com into your navigation bar. From there, you can search for your answer. Here’s how:
Step 1: Sign into Instagram. Access the Help Center by going to help.instagram.com.
Step 2: In the top-right, tap on your profile icon.
Step 3: From the drop-down menu, go to ‘Settings.’
Step 4: Scroll to the bottom of the page and tap ‘Help.’
Step 5: Select an issue or topic listed on the Help Center dashboard. That’s all.
3. Via Instagram Support Email
Another way to contact Instagram support is via email.
The address that you should write to is support@instagram.com.
When you do write the email, this is the information that you should include in the email:
Send the URL of the profile that you have problems with.
Description of the problem that occurred.
A screenshot of the problem and the situation should be attached.
Details about what device you’re using and which OS it has.
The more details you provide, the more likely they are going to be to provide feedback and actually help you with the problems.
After they consider the request, they will reply to you by sending an email to the address that you contacted them.
4. Instagram Support Phone Number
While contacting Instagram through a phone number probably isn’t the main way that people would want to use it nowadays, the option is still there for those who do like it.
In case you think that talking to a real human will be of the most help to you, these are the phone numbers that are available to Instagram users when problems occur:
Just know that there isn’t any guarantee that you will be getting an answer from these phone numbers, as they are mainly automated channels.
People from the Instagram help center rarely check these numbers, as way more people opt for other options for contact, so calling them should only be a last resort that you probably won’t even need to take.
How Long Does It Take Instagram to Respond?
On all of their official social media accounts, Instagram doesn’t state how long it usually takes them to respond, so the answer to this question is purely from an anecdotal point of view.
When looking into different experiences that people had with Instagram customer service, it seems like they mostly take between 24 and 48 hours to respond.
Overall, it can’t be faster, and the bottom line is we have to deal with it. Some tips that may increase your chances of getting a proper response include having as many details as possible in your messages and trying all the contact options listed above.
Final Words
Contacting Instagram Support is essential for resolving various account-related issues and concerns, ensuring a safe and enjoyable user experience on the platform. This comprehensive guide provides you with step-by-step instructions to effectively reach out for assistance.
